Feedback, Compliments and Complaints

Have your say

We’re always striving to do better, and hearing from you matters. Whether it’s a compliment, feedback, or concern, you can share it with your GP surgery directly or use the form below to let us know at the PCN level.

Feedback and Compliments

We’d love to hear what’s going well, too!

Option 1: Contact your GP practice directly (check details on our Our GP Practices page)
Option 2: Use the form below to send a message to Hounslow Health PCN.

Feedback and Compliments Form

Name

First Last

We'll only use this to contact you about your feedback if necessary.

Phone

We'll only use this to contact you about your feedback if necessary.

Please select the GP practice you are registered with

If your feedback or compliment relates to a specific member of staff, you can add their name here. (Optional) Optional

Please provide details of your feedback or compliment

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Complaints

If something went wrong or you’re unhappy with a service:

Step 1: Speak with your GP surgery, they can often resolve issues quickly.
Step 2: If you’d like, you can also submit your concern to the PCN using the form below.
Alternative: You can contact NHS England directly if you prefer.

Complaints Form

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What Happens Next

Compliments or feedback — We’ll pass it along and use it to recognise good work and improve services.
Complaints — We’ll aim to respond within 5 working days and work with you to make things right.

Please note, if you selected which practice you are registered with, we will send your feedback directly to the GP surgery team.